Terms

COMPANY DETAILS

Company name: Hey BB
Contact person: Angela Stoop
E-mail: info@heybb.nl 
Chamber of Commerce Amsterdam 
VAT number: NL 
Account number:

ORDER TIMELINE    

All orders are handmade normally within 1-2 business days. We will notify you within 48 hours after purchase by email when your order takes longer then the usual processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade. Both are handmade but the pre-made is shipment ready while the made-to-order products take 5 business days to be created for you. Look for the following image if a product is ready for shipment immediately:

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. 

All items are made of organic cotton (GOTS certified – no harmful chemicals used). To maintain the fabric luster and prevent fading we recommend hand washing or machine wash in cool water (max 40 C) on a gentle/delicate setting. Always use phosphate-free detergent. For best result air dry.

Your product(s) can be damaged if the care conditions are not applied.

SIZE CHART

Please use our size chart to prevent errors in ordering.

newborn (56 cm)
0-3 months (62 cm)
3-6 months (68 cm)
6-9 months (74 cm)
9-12 months (80 cm)
12-18 months (86 cm)
18-24 months (92 cm)
2T (98 cm)
3T (104 cm)
4T (110 cm)
5T (116 cm)

CUSTOM ORDERS

We always love creating new products from scratch. Please contact us for a quote. Custom orders can have a lengthier processing time. Ask us for details.

SHIPPING

Within the Netherlands and Belgium

We offer free shipping on orders above €30 within the Netherlands and Belgium. When you order for €30 or less shipping costs will be €3,95.

Worldwide Shipping

We happily support and love our international customers. We offer free worldwide shipping on orders above €75. When you order for €75 or less shipping costs will be €5,95.

North America: 10-11 business days
Europe: 10-11 business days
Australia, New Zealand and Oceania: 10-11 business days
Asia Pacific: 10-11 business days
 
We are not responsible for any duty, VAT or additional taxes that may be charged to receive merchandise. It is the sole responsibility of buyer to check local regulations.

Expedited Shipping

It is possible to ask for expedited shipping when in a hurry. The average shipping time for expedited shipping is 1-2 business days. Please be aware that selecting expedited shipping during checkout does not ensure a faster processing time. Please contact Hey BB for the current processing time. Your product may still need 3 business days to be handmade.

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Always contact Hey BB first when you want to return certain items. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

EXCHANGES AND RETURN

We only replace items if they are defective or damaged.  Always send an email to info@heybb.nl first when you want to exchange or return an item. You can send the item you want to return/exchange to.

Hey BB

T.a.v. Angela Stoop Millenaar

Randwijcklaan 3

1181 BL Amstelveen

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PRIVACY

We think it is important that you know that we handle your personal details in the strictest confidence. We ensure that all information provided to us is treated confidentially and is not made available to third parties in any way.

All data that you provide to us are stored and used by us for internal processing within the framework of our responsible customer management, for example, we process your orders and use your data to send your own commercial offers, unless you have indicated that you object to this. In addition, your data is used to make shopping in our webshop as pleasant as possible.

Cookies are small pieces of information that are stored by your browser on your computer. We use cookies to recognize you on a subsequent visit. Cookies enable us to gather information about the use of our services and to improve and adapt these to the wishes of our visitors. Our cookies provide information concerning personal identification. You can set your browser so that you do not receive cookies while shopping.

We also use Google Analytics to analyze the behavior of our visitor. Google Analytics is a web analytics tool that allows website owners to understand how visitors interact with their website. Google Analytics gives us a variety of reports with information about how visitors interact with our website. Based on this information, we can make our website more enjoyable, fun and user-friendly. Data is collected anonymously with Google Analytics. Website trends are reported without identifying individual visitors.

COPYRIGHT

It is prohibited to copy, publish, reproduce or otherwise use text and/or visual material from Hey BB without written permission. In case of violation we will have to take legal action.

COMPLAINTS

If you have any complaints or tips to make Hey BB even better, please contact us. We really want to know what our customers do not like or do like.